RETURN REFUND

Once we have processed the return of your items, we will process the refund.

REFUND FOR AN ONLINE PURCHASE

When you return an online purchase, you will receive a refund for your order using the same payment method you used for the purchase.

If you sent your return via a carrier, we will process it within 72 hours of receiving it at our facilities.

Once the return has been processed, we will send you an email confirming it.

Please note that once the refund has been processed, you will receive the amount within a maximum of 14 days, depending on your bank.

If more than 14 days have passed and you do not have the refund in your account, please use this confirmation to present it to your bank so they can help expedite the process.

FREQUENTLY ASKED QUESTIONS

WHY HAVEN'T I RECEIVED THE REFUND CONFIRMATION EMAIL?

If you haven't received the email with your refund information, please check that the email address associated with your purchase is correct.

Please note that if you return your item through our home pickup service or drop-off point, it will be processed once the items arrive at our facilities. Once completed, you will receive an email with the return details.

I NO LONGER HAVE THE CARD I USED TO MAKE THE PURCHASE. HOW WILL I RECEIVE MY REFUND?

Refunds are always processed using the same payment method used for the order. If you no longer have the card used for the purchase, we suggest you contact your bank so they can assist you.

WHY DID I RECEIVE A PARTIAL REFUND FOR MY RETURN?

Please note that if you sent us the items in multiple boxes, we may process the return at different times. We will send you a confirmation email with the details of each one.

If you prefer, you can contact us so we can review your case in detail.

HOW CAN I ACCESS MY REFUND INVOICE?

You can access your refund invoice within your order details. If you made the purchase without registering, you can do so from the link found in the return confirmation email.