INCIDENTS WITH MY ORDER

At les trois, we work to ensure you receive the items in your order within the established timeframe and in their original condition. However, if you experience an issue with your purchase, please contact us so we can review your case and help you resolve it.

FREQUENTLY ASKED QUESTIONS

CAN MY ORDER BE DELAYED?

If we are unable to deliver your order on the estimated date, we will send you an email, and you will be able to see the new delivery date in your order details.

MY ORDER IS LISTED AS DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT CAN I DO?

If you have not received your order, but it is listed as delivered, we suggest you contact us, and we will review it with the shipping company.

I HAVE NOT RECEIVED ALL THE ITEMS IN MY PURCHASE. HOW CAN I RESOLVE THIS?

Please note that your order may have been split into multiple deliveries. Check this information in your account, under order details.

If you have any questions, please contact us so we can review what's happening and resolve the issue.

WHAT CAN I DO IF I RECEIVED THE WRONG ITEM?

If you have received an item that doesn't match the one you purchased, we'll be happy to review what happened and resolve the issue.